Privacy Policy

Introduction

techconsult AG ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website or use our services. We are the data controller responsible for your personal data and are committed to complying with the General Data Protection Regulation (GDPR) and applicable data protection laws.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

The data we collect from you includes various types of personal information that you provide directly to us or that we collect automatically when you use our website and services. We are transparent about what data we collect and how we use it to provide you with our drive-thru optimisation services.

Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
• Communication Data: Messages, enquiries, and other communications you send to us through our contact forms, email, or phone
• Business Information: Details about your restaurant or food service business, operational challenges, and specific requirements for our consulting services
• Account Information: If you create an account with us, we collect login credentials and profile information

Information We Collect Automatically

• Website Usage Data: Pages visited, time spent on pages, browser type, device information, and IP address
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies as described in our Cookie Policy
• Technical Data: Browser version, operating system, screen resolution, and other technical specifications

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. We process your personal information for the following purposes:

• Service Provision: To provide our drive-thru optimisation consulting services, respond to your enquiries, and fulfil our contractual obligations
• Communication: To communicate with you about our services, respond to your questions, and provide customer support
• Business Operations: To manage our business relationship with you, process payments, and maintain accurate records
• Website Improvement: To analyse website usage, improve our online presence, and enhance user experience
• Marketing: To send you relevant information about our services, industry insights, and updates (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Security: To protect our website, services, and users from fraud, security threats, and other harmful activities

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our comprehensive Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our consulting services and fulfil our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, website functionality, and business operations
• Consent: Where you have given specific consent for marketing communications, certain cookies, or other specific processing activities
• Legal Obligation: Processing required to comply with applicable laws, regulations, or legal requirements

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Protection: To protect our rights, property, safety, or that of our users or the public
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of data and the purpose for which it was collected:

• Contact and Communication Data: Retained for up to 7 years after our last interaction for business record-keeping purposes
• Website Usage Data: Typically retained for 26 months for analytics purposes
• Marketing Data: Retained until you withdraw consent or request deletion
• Legal and Compliance Data: Retained as required by applicable laws and regulations

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data to another controller
• Right to Object: You can object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
• Right to Lodge a Complaint: You can file a complaint with your local data protection authority

To exercise your rights, please contact us at privacy@techconsult.world or +49 408639850. We will respond to your request within 30 days as required by law.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Staff training on data protection and security
• Incident response procedures

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us: